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Shipping Service Policy

Our Commitment to Global Delivery of Air Suspension Parts
At BISTE Parts, we are dedicated to delivering your air suspension parts and automotive components accurately, securely and efficiently, no matter where your business is located. With a robust logistics network in Guangzhou, China, we support distributors, workshops and e‑commerce brands worldwide. This policy outlines our shipping procedures so you know what to expect at every step.

Order Processing Time

We distinguish between standard air suspension orders and customized/OEM projects:
 
  • In-Stock Items: Standard orders for in‑stock air suspension parts and other products are typically processed and dispatched within 1–3 business days after payment confirmation.
  • OEM/Private Label & Large Wholesale Orders: Processing times for customized or bulk air suspension orders are longer and will be clearly stated in your formal quotation or contract.

Please note that processing times do not include weekends or public holidays in China.

Shipping Origin

All orders are shipped directly from our central warehouse and logistics hub located in:

Guangzhou, China

This strategic location allows us to consolidate and ship air suspension parts efficiently via major international ports and airports.

Our Global Shipping Options

We offer multiple shipping methods to balance speed and cost for your air suspension orders.

Placing an Order

Express Shipping
Carriers: DHL, FedEx, UPS, TNT, Aramex, etc.
Estimated Delivery Time: About 5–10 business days to most major destinations.
Best For: Samples, smaller wholesale air suspension orders and urgent replacement parts, with detailed real‑time tracking.

Placing an Order

Standard Shipping / Air Parcel
Carriers: EMS, E-packet, and other postal services.
Estimated Delivery Time: About 15–30 business days, depending on the destination.
Best For: Less time‑sensitive, smaller shipments where cost is a key factor.

Freight Forwarding (Air & Sea Freight)

Freight Forwarding
Air Freight: Faster option for large or heavy shipments of air suspension parts; typically 7–15 business days to the destination airport.
Sea Freight (LCL/FCL): Most cost‑effective solution for very large, heavy and non‑urgent orders; typically 30–60 days to the destination seaport.

Shipping Costs

Shipping costs are calculated based on:

  • The total weight and dimensions of the package.
  • The selected shipping method.
  • The destination country.

For wholesale and OEM inquiries, shipping costs will be provided as a separate line item in your official quotation.

Customs, Duties, and Taxes

 

For all international shipments of air suspension parts and other auto components, the recipient (buyer) is responsible for all import duties, customs clearance fees and local taxes such as VAT or GST in the destination country. These charges are not included in the prices or shipping fees paid to BISTE Parts, and we generally ship under DAP or DDU termsThis is a critical point for all international shipments.

Please be aware that the recipient (the buyer) is solely responsible for all import duties, customs clearance fees, and local taxes (e.g., VAT, GST) levied by the destination country.

These charges are not included in the product price or the shipping cost paid to BISTE Parts. We ship our products under DAP (Delivered at Place) or DDU (Delivered Duty Unpaid) Incoterms, meaning the responsibility for import clearance and associated costs rests with you.

We recommend contacting your local customs office for detailed information on potential charges before placing an order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website. You can use this number to monitor the status of your shipment in real-time.

Packaging & Handling

We understand the rigors of international shipping. All our products are packaged in durable, multi-layer cartons with protective inner materials to ensure they arrive in perfect condition. For large freight shipments, we use secure pallets and crates.
 
All air suspension struts, air springs, valve blocks and compressors are packed in durable, multi-layer cartons with protective inner materials to withstand long-distance international transport.

Damaged or Lost Shipments

  • Damaged Shipments: If your order arrives visibly damaged, please refuse the delivery if possible, or make a note of the damage with the delivery driver. Contact us at support@BISTE-parts.com within 48 hours, providing your order number and photos of the damaged package and products. We will work with you to resolve the issue promptly.
  • Lost Shipments: If your order has not arrived within the estimated timeframe and tracking has stalled, please contact us. We will initiate a trace with the carrier to locate your package.
 
Our goal is to minimize any disruption to your air suspension supply chain and resolve logistics issues as quickly as possible.
 

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Contact Biste (Guangzhou) Auto Parts for wholesale air suspension parts and OEM/ODM projects.
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Email: info@biste-parts.com
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